A pattern of late owner distributions usually isn't a clerical issue. It's the firm using rent float to fund other operations. The property management agreement says one thing; what's actually happening on your account is something else. The recurring pattern matters more than any single late payment because California law puts firm timing rules on trust funds, and a firm that keeps missing the disbursement date is signaling a compliance problem regardless of the explanation it offers.
Generate the termination letter →California Business and Professions Code §10145 is the statute that governs how real estate brokers — including those acting as property managers under a broker license — handle other people's money. The core requirements:
Note what §10145 does not specify: a deadline for when the owner distribution has to leave the trust account and arrive in the owner's bank. That's governed by the PMA — typically the 10th or 15th of the month following collection. But the trust account itself is mandatory, and the firm has no right to hold funds past the PMA's disbursement date for its own purposes.
A property management firm has predictable monthly cash flow: rent comes in around the 1st, owner distributions go out around the 10th-15th, the management fee is retained, and the cycle resets. A firm running this cycle cleanly distributes on time every month because the money is sitting in the trust account waiting to be released.
A firm running late, month after month, is doing one of two things:
From the owner's perspective, both look the same on the bank statement: distribution is late. But the second is the kind of pattern that precedes a firm collapse, with owners losing security deposits and held rent in the wreckage. Two months running, you don't know which one you're looking at, and the only defensible move is to escalate as if it's the second.
Keep it short, formal, and specific. The essential elements:
You don't need an attorney to send this letter. You may want one before sending it, particularly if the dollar amounts are large or if you suspect outright misappropriation.
Missing two consecutive months of owner distributions is no longer a "late payment" question. It's potential trust fund misappropriation under §10145, potential conversion under Penal Code §496(c), and depending on the facts, potential embezzlement under §503. See the full emergency guide: property manager not paying owner. The action sequence shifts to immediate written demand + parallel DRE complaint + attorney consultation, in that order, within the first 10 business days.
If the firm has stopped responding to phone calls or email entirely, treat it as a crisis and skip directly to the DRE complaint and attorney consultation steps. See property manager stealing rent for the criminal-statute framework.
For reference, here's what the cadence should look like at a competent firm:
| Date | Event |
|---|---|
| 1st of month | Tenant rent due. Most rent received between the 1st and the 5th. |
| Within 3 business days of receipt | Funds deposited to trust account per B&P §10145. |
| Month-end | Reconciliation: rent collected, vendor bills paid from trust, management fee retained. |
| 10th of following month (typical) | Owner distribution issued via ACH or check. Owner statement available same day. |
| By the 15th | Distribution should be in the owner's bank account at the latest. |
A firm consistently hitting the 10th-15th window is fine. A firm landing on the 20th most months is sliding. A firm landing on the 25th or later, or skipping months, is signaling a problem you need to address now, not in a few months.
Send us your last 6 owner statements and your PMA. We tell you whether you're looking at administrative dysfunction the demand letter will fix, or trust fund handling that warrants immediate DRE escalation and parallel switching.
Schedule the call → Or generate the termination letterFree service for owners switching to NGC. We draft, send via certified mail, and handle the entire 30-day transition. You sign one form.
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